If you’re an expat living in the UAE, you may have subscribed to a Du international call package to stay in touch with family and friends abroad. However, if you no longer need the package or want to switch to a different one, deactivating it is a straightforward process. In this article, we will guide you through the steps to deactivate a Du international call package.
To start with, it’s important to note that you can only deactivate a Du international call package if you’re the owner of the account. If you’re not the account owner, you’ll need to get in touch with them to request the deactivation. Assuming you’re the account owner, the first step is to log in to your Du account using your credentials. Once you’re logged in, navigate to the ‘My Account’ section, where you’ll find a list of all the services you’ve subscribed to. Look for the international call package you want to deactivate and click on the ‘Deactivate’ button next to it.
Why Deactivate Du International Call Package?
If you have been using Du International Call Package in UAE, you might have realized that it is not as useful as you thought it would be. In fact, it might be costing you more than you expected. Below are some reasons why you might want to deactivate your Du International Call Package:
1. Expensive Rates
Du International Call Package might seem like a good deal at first, but the rates can add up quickly. If you are not careful, you could end up spending more on international calls than you would without the package.
2. Limited Coverage
Du International Call Package does not cover all countries. If you frequently call countries that are not covered, you will end up paying more for those calls.
3. No Longer Needed
If you have been using Du International Call Package for a while, you might find that you no longer need it. Perhaps you have found alternative ways to make international calls that are more cost-effective.
4. Technical Issues
Sometimes, you might experience technical issues with Du International Call Package. This could include poor call quality, dropped calls, or difficulty connecting to the network. If you are experiencing these issues, it might be time to consider deactivating the package.
Overall, deactivating Du International Call Package can save you money and provide you with more flexibility when making international calls.
How to Deactivate DU International Call Package
If you want to deactivate your Du International Call Package in the UAE, you can do so by following these simple steps:
Accessing Du Account
First, you need to access your Du account. You can do this by visiting the Du website or by using the My Du app on your phone. Once you have logged in, you will be able to see all the services that you have subscribed to.
Navigating to Services
Next, navigate to the Services section of your account. This is where you will be able to see all the different packages and services that you have subscribed to.
Selecting the Relevant Call Package
Look for the International Call Package that you want to deactivate and select it. You will be taken to a new page where you will be able to manage the package.
Confirming Deactivation
To deactivate the package, simply click on the Deactivate button. You will be asked to confirm your decision, so make sure that you are certain that you want to deactivate the package before you proceed. Once you have confirmed, the package will be deactivated immediately.
That’s it! By following these simple steps, you can easily deactivate your Du International Call Package in the UAE.
Post Deactivation Measures
After deactivating your DU international call package, there are a few post-deactivation measures you should take to ensure that you are not charged any additional fees or have any issues with your account.
Checking Deactivation Confirmation
Once you have requested to deactivate your DU international call package, it is important to check that the deactivation has been confirmed. You can do this by contacting DU customer service or checking your account online. It is important to ensure that the package has been fully deactivated, as any remaining minutes or charges may still be applied to your account.
Understanding Charges After Deactivation
It is important to note that you may still be charged for any usage of your DU international call package that occurred before the deactivation request was processed. Additionally, if you have any outstanding balances on your account, these will need to be paid before the deactivation can be fully processed. Be sure to check your account regularly to ensure that there are no unexpected charges or fees.
Overall, deactivating your DU international call package is a simple process, but it is important to take these post-deactivation measures to ensure that your account is fully updated and that you are not charged any additional fees.
Alternative Ways to deactivate du international call package
If you are unable to deactivate your Du international call package using the previous method, there are alternative ways to do so. Below are two other methods that you can try:
Via Du Mobile App
The Du mobile app is a convenient way to manage your account and services. If you have the app installed on your phone, you can use it to deactivate your international call package. Here’s how:
- Open the Du mobile app and log in to your account.
- Go to the “My Account” section and select “My Services.”
- Find the international call package you want to deactivate and click on it.
- Select “Deactivate” and confirm your choice.
Customer Service Assistance
If you are still having trouble deactivating your international call package, you can contact Du customer service for assistance. Here’s how:
- Call Du customer service at 155 from your Du mobile number or +971 4 390 5555 from any other phone.
- Follow the voice prompts to connect with a customer service representative.
- Explain your issue and request assistance in deactivating your international call package.
- The representative will guide you through the process and help you deactivate your package.
In conclusion, if you are unable to deactivate your Du international call package using the previous method, you can try the alternative methods mentioned above. Using the Du mobile app or contacting customer service can help you quickly and easily deactivate your package.
Precautions Before Deactivation
Before deactivating your DU international call package in UAE, there are a few precautions that you should take to ensure a smooth process.
Check Remaining Balance
Firstly, it is important to check your remaining balance before deactivating your international call package. If you have any remaining balance, it will be forfeited upon deactivation. Therefore, you should use up your remaining balance or transfer it to another DU number before proceeding with the deactivation process.
Consider Future Usage
Secondly, it is important to consider your future usage before deactivating your international call package. If you are planning to travel abroad or make international calls in the future, it may be more cost-effective to keep your package active. You should also consider the duration of your trip and the countries you will be visiting, as DU offers different international call packages for different regions.
By following these precautions, you can ensure that you are making an informed decision before deactivating your DU international call package in UAE.
