If you’re a DU mobile user, you may have subscribed to the daily data bundle service for internet access. However, there may be times when you no longer require the service or need to deactivate it for some reason. In this article, we’ll guide you through the steps to deactivate your DU daily data bundle.
Deactivating the DU daily data bundle is a simple process, and you can do it in a matter of minutes. Whether you want to switch to another data plan or you no longer need internet access for the day, deactivating the daily data bundle is straightforward. In the following paragraphs, we’ll provide you with step-by-step instructions on how to deactivate the DU daily data bundle service.
How to deactivate DU daily data Bundle – Steps
Accessing Du Self-Service Portal
To deactivate your Du daily data bundle, you will need to access the Du self-service portal. You can do this by visiting the Du website and clicking on the “Login” button located in the top right corner of the page. Once you have logged in, you will be directed to the self-service portal.
Navigating to Data Bundle Settings
After accessing the Du self-service portal, you will need to navigate to the data bundle settings. To do this, click on the “My Account” tab located on the top navigation bar. From there, select the “My Data Bundles” option. This will take you to a page where you can view all of your active data bundles.
Deactivating the Bundle
To deactivate your daily data bundle, simply click on the “Deactivate” button located next to the bundle you wish to cancel. You will then be prompted to confirm your decision. Once confirmed, your daily data bundle will be deactivated.
It is important to note that deactivating your daily data bundle will result in the loss of any remaining data allowance. Therefore, it is recommended that you only deactivate your bundle if you no longer require it.
In summary, deactivating your Du daily data bundle is a simple process that can be done through the self-service portal. By following these steps, you can easily cancel your bundle and avoid any unnecessary charges.
Confirmation of Deactivation
Once you have successfully deactivated your DU daily data bundle, you will receive a confirmation message from DU. This message will confirm that your data bundle has been deactivated and will also provide you with the details of your deactivation.
It is important to note that if you do not receive a confirmation message from DU, your data bundle may still be active. In this case, you should contact DU customer support to ensure that your data bundle is deactivated.
To avoid any confusion, we recommend that you keep a record of your deactivation confirmation message. This will provide you with proof of your deactivation in case of any disputes or issues in the future.
In addition to the confirmation message, you may also receive a pro-rated refund for any unused portion of your data bundle. The refund will be credited back to your DU account, and you can use it towards your next data bundle purchase.
Overall, the confirmation of deactivation is an important step in ensuring that your DU daily data bundle is properly deactivated. By keeping a record of your confirmation message and contacting customer support if necessary, you can avoid any unnecessary charges and ensure that your account is up-to-date.
How to Stop Daily Data Bundle in Du
If you are a Du customer and want to stop the daily data bundle, you can easily do so by following these simple steps:
- Open the Du app on your phone or go to the Du website and log in to your account.
- Once you are logged in, navigate to the “My Account” section and click on “Manage My Services“.
- From the list of services, select “Data Bundles” and then click on “Daily Data Bundle”.
- You will now see an option to “Deactivate” the daily data bundle. Click on it and confirm your selection.
- Once you have confirmed the deactivation, the daily data bundle will be stopped immediately, and you will not be charged for it anymore.
It’s important to note that if you deactivate the daily data bundle before the end of the billing cycle, you will not be refunded for any unused data. Therefore, it’s recommended to wait until the end of the billing cycle to deactivate the daily data bundle.
In conclusion, deactivating the daily data bundle in Du is a simple process that can be done through the Du app or website. By following the steps outlined above, you can stop the daily data bundle and avoid being charged for it in the future.
Potential Issues and Solutions
Failed Deactivation Attempt
If you have attempted to deactivate your DU daily data bundle and it failed, there could be a few reasons why. Firstly, ensure that you have enough credit in your account to cover the cost of the deactivation. If you do not have enough credit, the deactivation will fail. You can check your account balance by dialling *135#.
Another reason for a failed deactivation attempt could be due to network issues. In this case, wait for a few minutes and try again. If the issue persists, contact DU customer care for assistance.
Unresponsive Self-Service Portal
If you are trying to deactivate your DU daily data bundle through the self-service portal and it is unresponsive, there could be a few reasons why. Firstly, ensure that you have a stable internet connection. If your internet connection is weak, the portal may not load properly.
Another reason could be due to technical issues on DU’s end. In this case, wait for a few minutes and try again. If the issue persists, contact DU customer care for assistance.
Incorrect Bundle Deactivation
If you have accidentally deactivated the wrong data bundle, don’t panic. You can reactivate the correct bundle by dialling *135# and following the prompts. Alternatively, you can contact DU customer care for assistance.
It is important to note that deactivating a data bundle before its expiry date may result in loss of unused data and additional charges. Therefore, it is recommended to wait until the bundle has expired before deactivating it.
By following these solutions, you should be able to successfully deactivate your DU daily data bundle. If you still face issues, contact DU customer care for further assistance.
