Mazaya Card is a popular discount card in the United Arab Emirates (UAE) that offers exclusive discounts and benefits to its members. The card is widely accepted in various retail stores, restaurants, and other establishments across the UAE, making it a valuable asset for residents and tourists alike.
The Mazaya Card is issued by the Dubai-based company, Dubai Festivals and Retail Establishment (DFRE). It was launched in 2014 as part of the Dubai Shopping Festival (DSF) and has since become a year-round loyalty program. The card is available to anyone residing in the UAE, including expatriates and tourists, and can be purchased online or at various participating outlets.
The Mazaya Card offers discounts ranging from 5% to 50% on a wide range of products and services, including fashion, electronics, beauty, entertainment, and dining. Members can also enjoy exclusive offers and promotions throughout the year, including during major shopping events such as DSF and Dubai Summer Surprises (DSS). With its attractive discounts and benefits, the Mazaya Card has become a popular choice for savvy shoppers and bargain hunters in the UAE.
Overview of Mazaya Card
Mazaya Card is a loyalty program offered by the UAE government to its citizens and residents. It is a free-of-charge card that provides discounts and benefits to cardholders across a range of industries, including healthcare, education, entertainment, and more.
The card is available to all UAE nationals and residents, and it can be obtained by registering on the Mazaya Card website or through the Mazaya Card mobile application. Once registered, cardholders can enjoy a range of benefits, including discounts on healthcare services, education fees, and entertainment activities.
In addition to discounts, the Mazaya Card also provides its cardholders with exclusive offers and promotions from its partner companies. These offers are regularly updated, providing cardholders with new and exciting ways to save money and enjoy their favourite activities.
Overall, the Mazaya Card is an excellent way for UAE citizens and residents to save money and enjoy a range of benefits across a variety of industries. With its easy registration process and ongoing offers and promotions, it is a must-have for anyone looking to get the most out of living in the UAE.
Eligibility Criteria
Age Requirements
To be eligible for a Mazaya Card in the UAE, the applicant must be at least 21 years old. This age requirement ensures that the applicant is legally an adult and can enter into a binding contract with the card issuer.
Residency Status
Applicants must be residents of the UAE to be eligible for a Mazaya Card. This means that they must hold a valid residency visa issued by the UAE government. Applicants who are on a visit visa or a tourist visa are not eligible for the card.
Income Thresholds
To be eligible for a Mazaya Card, applicants must meet the minimum income threshold set by the card issuer. The income threshold varies depending on the type of card and the benefits it offers. The card issuer may also consider the applicant’s credit score and financial history before approving the application.
It is important to note that meeting the eligibility criteria does not guarantee approval of the application. The card issuer reserves the right to reject an application if the applicant does not meet their internal criteria or if they have concerns about the applicant’s creditworthiness.
Benefits and Features
Mazaya Card is a popular loyalty program in the UAE that offers a range of benefits and features to its members. Here are some of the key benefits and features of the Mazaya Card:
Mazaya Offers and Discounts
Mazaya Card members can enjoy exclusive discounts and offers at various partner outlets across the UAE, including restaurants, cafes, retail stores, and entertainment venues. These discounts can range from 10% to 50% off, depending on the partner and the type of purchase. Members can also access special promotions and deals that are not available to non-members.
Loyalty Points
Mazaya Card members can earn loyalty points for every purchase they make at partner outlets. These points can be redeemed for discounts, freebies, and other rewards. The number of points earned per purchase varies depending on the partner and the amount spent. Members can track their points balance and transactions through the Mazaya Card app or website.
Complimentary Services
Mazaya Card members can enjoy a range of complimentary services, including valet parking, airport lounge access, and concierge services. These services are available to members who meet certain spending thresholds or membership tiers. Members can also access exclusive events and experiences, such as VIP movie screenings and concerts.
Overall, the Mazaya Card is a valuable loyalty program that offers a range of benefits and features to its members. Whether you’re looking for discounts, rewards, or exclusive services, the Mazaya Card has something to offer.
Application Process
Documentation Needed
Before applying for a Mazaya card in UAE, the applicant needs to ensure that they have the necessary documents. These documents include a valid Emirates ID, a passport size photograph, and a valid UAE residence visa. Additionally, the applicant needs to provide a copy of their employment contract or a salary certificate from their employer.
Online Application Steps
The application process for a Mazaya card is simple and can be completed online. The applicant needs to visit the official website of the bank issuing the card and fill in the online application form. They need to provide their personal and employment details, along with the necessary documents. Once the form is submitted, the bank will review the application and inform the applicant of the status of their application.
Card Activation
After the application is approved, the bank will issue the Mazaya card to the applicant. The card needs to be activated before it can be used. The activation process can be done online or through the bank’s customer service centre. The applicant needs to provide their card details and follow the instructions provided by the bank to activate the card.
In conclusion, the application process for a Mazaya card in UAE is straightforward and can be completed online. The applicant needs to ensure that they have the necessary documents and follow the instructions provided by the bank to activate the card.
Participating Merchants and Partners
The Mazaya Card in UAE is accepted by a wide range of participating merchants and partners across the country. These include supermarkets, department stores, restaurants, entertainment venues, travel agencies, and many more.
Some of the major partners of Mazaya Card include Carrefour, Lulu Hypermarket, Sharaf DG, Splash, and Fun City. These partners offer exclusive discounts and offers to Mazaya Cardholders, making it a great way to save money while shopping or enjoying leisure activities.
In addition to these large partners, there are also many smaller businesses that accept Mazaya Card. These include local restaurants, cafes, and boutiques, as well as travel agencies and tour operators.
To find out which merchants and partners accept Mazaya Card, cardholders can visit the official Mazaya Card website or use the mobile app. The website and app provide a comprehensive list of participating businesses, as well as information on the latest discounts and offers available.
Overall, the wide range of participating merchants and partners makes Mazaya Card a convenient and valuable tool for anyone living or travelling in UAE. With exclusive discounts and offers available at a variety of businesses, Mazaya Card is a great way to save money while enjoying all that the country has to offer.
Terms and Conditions
Expiry and Renewal
The Mazaya Card in the UAE has an expiry date, which is indicated on the card. The cardholder must use the card before the expiry date to avoid losing any remaining balance. If the cardholder fails to use the card before the expiry date, the card will become invalid, and the remaining balance will be forfeited.
To renew the Mazaya Card, the cardholder must visit any participating store or outlet and request a renewal. The renewal process is subject to the terms and conditions of the Mazaya Card program.
Usage Limitations
The Mazaya Card is a prepaid card that can be used to make purchases at participating stores and outlets in the UAE. The card cannot be used to withdraw cash from ATMs or to make online purchases.
The cardholder must keep the card in a safe place and protect it from theft or loss. The cardholder is responsible for any unauthorized use of the card.
The cardholder must also ensure that the balance on the card is sufficient to cover the cost of any purchases. If the balance on the card is insufficient, the cardholder must pay the difference using another payment method.
Dispute Resolution
In case of any dispute or complaint regarding the Mazaya Card, the cardholder must contact the customer service department of the participating store or outlet where the card was purchased. The customer service department will investigate the complaint and try to resolve the issue.
If the complaint is not resolved to the satisfaction of the cardholder, the cardholder may escalate the matter to the Mazaya Card program’s customer service department. The customer service department will investigate the complaint and try to resolve the issue in a fair and timely manner.
If the dispute cannot be resolved through the customer service departments, the cardholder may take legal action to resolve the matter.
Customer Support Services
Mazaya Card offers excellent customer support services to its customers. The customer support team is available 24/7 to assist customers with any queries or issues they may have.
Customers can contact the support team via phone, email, or live chat. The support team is knowledgeable and well-trained to handle any questions or concerns that customers may have. They are also fluent in multiple languages to cater to the diverse population of the UAE.
Mazaya Card also provides a comprehensive FAQ section on their website, which covers most of the common questions that customers may have. The FAQ section is well-organized and easy to navigate, making it easy for customers to find the information they need.
In addition to this, Mazaya Card provides a detailed user manual with every card, which explains the features and benefits of the card, as well as how to use it. The user manual is available in both English and Arabic, making it accessible to a wider audience.
Overall, Mazaya Card’s customer support services are top-notch and ensure that customers have a smooth and hassle-free experience with their card.
Frequently Asked Questions
Mazaya Card is a popular loyalty program in the United Arab Emirates that offers exclusive discounts and benefits to its members. Here are some frequently asked questions about the Mazaya Card:
What is the Mazaya Card?
The Mazaya Card is a loyalty program that offers its members exclusive discounts and benefits at various outlets in the UAE. Members can earn reward points by shopping at participating outlets and redeem them for discounts or freebies.
How can I get a Mazaya Card?
You can get a Mazaya Card by signing up for the loyalty program at any participating outlet or online. The card is free and there are no annual fees or hidden charges.
What are the benefits of having a Mazaya Card?
As a Mazaya Card member, you can enjoy exclusive discounts and benefits at participating outlets in the UAE. You can also earn reward points for every purchase you make and redeem them for discounts or freebies.
How do I earn reward points?
You can earn reward points by shopping at participating outlets using your Mazaya Card. The number of points you earn depends on the amount you spend and the outlet’s reward point system.
Can I use my Mazaya Card at any outlet in the UAE?
No, you can only use your Mazaya Card at participating outlets. You can check the list of participating outlets on the Mazaya Card website or mobile app.
Is my Mazaya Card transferable?
No, your Mazaya Card is not transferable. It is only valid for the person whose name is on the card.
What should I do if I lose my Mazaya Card?
If you lose your Mazaya Card, you should report it immediately to the Mazaya Card customer service. They will block your card and issue you a new one.
